Understand the current position
Review customers, financial performance, capabilities, competitors, risks and market changes using credible evidence.
- Include frontline insight
- Test assumptions
- Name uncomfortable facts
Make focused choices
Select a limited number of priorities based on customer value, advantage, resources and risk.
- Define what not to pursue
- Set measurable outcomes
- Allocate real resources
Turn strategy into execution
Assign initiatives, owners, milestones, budgets and review dates, then adapt when evidence changes.
- Use a simple scorecard
- Review quarterly
- Communicate decisions clearly
